This page provides guidelines that, when followed, will help make your technical support experience better. Following all of these guidelines will speed up the response you receive from technical support as well as helping to ensure that your question is ...

QUESTION: Another web site is accessing my web site and I want to stop them. Is there a way for you to block a specific web site or IP address from accessing my web site? If so please block this IP from accessing my web site, 21.6XX.XXX.XX, it appear...

QUESTION: I suspect that I did something wrong. When trying to access my account, I receive a "Connection refused" message. I am unable to connect to my account via SSH secure shell and unable to see my pages in web browsers or access my e-mail (althoug...

Question: I have heard great things about FutureQuest, but I am looking for somewhere that provides ColdFusion hosting. Do you have any plans to provide this service? Answer: You may use Cold Fusion to create a web site for publishing on the Fut...

Unix time format (seconds since the epoch 01-01-1970 00:00:00 GMT) is presented as a series of numbers. For instance: 1108439323. To easily convert this stamp into a readable time and date, just visit the following link: http://www.FutureQuest.net/Suppo...

Although the home page for your site hosted on FutureQuest [1]® must be index dot something, it does not have to be index dot html. You have a few different options for your home page file name, which are as follows: index.shtml index.shtm index.html...

QUESTION: I go to the University of Virginia and I saw a flier to be a mailer for a company. The flier said to go to www.futurequestmailers.com. Is this part of your company? The site offers hardly any information. It only says to pay for a package tha...

QUESTION: I need to find out my local IP address, the IP address I am connecting from my local computer. ANSWER: Click on the link below. It will open a new page that will simply show the IP address you are actually connecting from during this se...

QUESTION: Do the FutureQuest servers support Microsoft FrontPage extensions? I will be designing my site with this software and want to make sure I don't run into any problems. If you don't support them, why not... ANSWER: FutureQuest, as a Unix/Li...

TRACE YOUR COMPUTER FROM JUST ABOUT ANYWHERE: TRACEROUTE.ORG To trace your particular FutureQuest [1]® server, simply enter YourServerName.FutureQuest.net into one of the web-based tracert utilities listed below. For example to trace ASTRO, you would ...

QUESTION: I lost a few of my files!! Can you please restore them from backup? ANSWER: FutureQuest conducts a system wide backup on a nightly basis. The exact time may vary but is usually between 2 and 5 AM Eastern Time. However, we cannot restor...

QUESTION: I checked my FutureQuest directory: big/dom/xMyDomain/www and see that there is a robots.txt file. Should the robots.txt file be there? Can I safely delete the robot.txt file? Actually, as you can probably guess, I have no idea what the...

QUESTION: I have run tests through Security Metrics and TrustKeeper and the results are showing some vulnerabilities. Will you please review the reports and address each item that was identified as a risk? Thanks! ANSWER: Thank you for sharing thes...

QUESTION: I uploaded all of my files and I know they are in there because when I go to the web address with my browser there is a listing showing all of them. The problem is I want it to show my web page itself and not the listing. What is going on? ...

This knowledgebase article was written with the first-time web site owner in mind and provides the basic steps to get your first web page online and get started in being the (web)master of your own domain... This article assumes that you have alread...

QUESTION: I am using Microsoft Frontpage to develop my web pages with. How do I upload/publish those pages to the server using Frontpage? ANSWER: FutureQuest has written a detailed tutorial which will guide you through the steps of publishing your...

If you have tried to access your web site via the main page or a directory within and you are greeted with a message of "_FORBIDDEN You don't have permission to access..._", then you have received a Forbidden Error (otherwise known as 403 Error). When ...

***LEGACY ISSUE*** THIS WILL NOT APPLY TO THE MAJORITY OF FUTUREQUEST ACCOUNTS. At one point, due to FTP access, FutureQuest placed a 'symlink' in some accounts, which basically allowed a Site Owner to FTP into their account and in the default FTP login...

QUESTION: I've uploaded my web site, but when I try to go to it with my browser all I see is the temporary page that FutureQuest put up. How do I make it so I can see MY homepage instead? ANSWER: The most common reason for this problem is the failu...

No matter what precautions we take, sites can become slow or unreachable for a multitude of reasons other than the server being down. Getting from Point A to Point B is not as simple as it may appear. All sorts of things can go wrong along the way. Thi...