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Knowledgebase
Pre-Sales FAQ (34)
Domain Names (25)
Email (108)
Command 'N' Control Panel (22)
General Support • FTP • SSH • Password Protection (58)
Scripting & Coding - HTML, CGI, PHP/MySQL & Pre-Installed Scripts (107)
IRs • DS-IRs • DS-ERs (19)
E-commerce & Secure Certs (27)
Web Site Statistics & Promotion (23)
Software & Tools (10)
Community (10)
FutureQuest Account Mgmt (69)
Downloads (10)
QUESTION:
In the CNC Email Manager, it appears that the maximum number of
destination addresses we can specify for an alias stack is 10. Is it
possible to have an alias forward to more than 10 e-mail addresses? If
not, what do you suggest as a solution...
QUESTION: I have an IMAP email user that never empties their trash
and causes disk space issues. Is there a server setting to
automatically delete mail from the trash after a period of time?
ANSWER: Yes FutureQuest provides a "Trash Expiry function"...
You are free to do what you wish with your email accounts, however you
should become very familiar with the FutureQuest Terms of Service [1]
before engaging in this type of offering. To offer free email
accounts, it is best to utilize a service that was m...
Yes. To have mail forwarded to multiple other addresses, simply visit
your personal CNC [1]:
http://www.FutureQuest.net/GoToCNC/ [2]
Once within the CNC, click on the menu option titled "Email Manager"
and then:
1) Click on the icon (or "[Add]") nex...
QUESTION:
I turned off my Catch-all Feature in the CNC this morning, but forgot
that the email address I use most often was actually falling under the
catch-all.
I added it as an alias a little while later, but I was wondering if
there were records a...
FutureQuest [1] offers two simple options for changing POP email
account passwords.
1. FUTUREQUEST'S CNC EMAIL MANAGER
The first, and most obvious, is via the account's CNC [2]. The
address to your CNC can be found in your Activation Letter or by...
QUESTION:
Is there a way to add e-mail aliases in batch? I am migrating a
previous domain to FutureQuest and have accumulated around 90 to 100
aliases.
ANSWER:
You can create new forwarding aliases, change or remove forwarding
address(es), and remo...
Question:
I would like to know whether you support the ETRN standard and are willing to queue incoming SMTP mail on behalf of my network.
Answer:
FutureQuest's qmail servers do not support ETRN for the following reasons:
1) Security problems
...
DomainKeys is one of several email sender authentication systems.
It works by adding a secure digital signature to an email message in
the form of a header. The signature can then be used to verify the
authenticity of the sending domain (as only the ...
QUESTION:
Is there a maximum file size limit for email?
I mailed myself a large file (~30 megs?) from the office and it has
not arrived.
I also tried to send an email with an attachment to a co-worker and I
received an error message - "exceeded max...
If you have lost or can't recall the password to one of your email
accounts, you can reset it via your CNC panel. For the address to your
CNC, refer to your Activation Letter or visit:
http://www.FutureQuest.net/GoToCNC/ [1]
After entering your CNC, c...
QUESTION:
I have messages in my POP3 account that I would like to forward to
another address. Is this possible? I don't want to permanently forward
all email that is received to the account...just the messages that are
currently on the server. Please a...
Creating a Forwarding Alias will allow you to forward email received
at a FutureQuest hosted email account to one (or more than one) email
address. To set up a Forwarding Alias, simply visit the Email Manager
located in your CNC [1]. To locate your CNC...
QUESTION:
I understand that every FutureQuest account comes with a web based
email program. How do I access it?
ANSWER:
You are correct that every FutureQuest hosting package, with the
exception of Externally Redirected (ER) domains, includes web-b...
All Full Packages from FutureQuest come with multiple email accounts. You can specify what you would like these accounts to be, as well as how you would like them to function, by simply visiting your CNC. To locate your CNC, please reference your Activat...
QUESTION:
I am used to sending email using SSH, but need to know how to do it
at FutureQuest?
ANSWER:
To send email via the command line at FutureQuest:
First, SSH [1] to your account.
Once connected, then type:
mail _user@example.com _
(rep...
FormMail is a universal www form-to-email gateway. It allows you to
add a form to your web site that requests specific information from
your visitors. Once they fill in this information the script generates
an email and sends the information to the ema...
POP accounts set up via the CNC [1] are also able to be accessed by
IMAP.
IMAP access to email accounts is available via the web through the
QuestMail interface at:
http://QuestMail.FutureQuest.net [2]
https://QuestMail.FutureQuest.net [3]
For detai...
There are a few key pieces of information you will need to know to
configure your chosen email program for sending and receiving email.
* YOUR EMAIL ADDRESS
The email address will resemble USERNAME@EXAMPLE.NET, where _username_
is the name of the accou...
IRMs and IROs do not come with their own separate email accounts, instead they overlay your main domain's email accounts. Via this overlay you are able to create email addresses for the IRM/IRO domain(s) just as if it did have its own email. Using the...
For Advanced Users
This is a list of the commands for those clients who wish to work
with email accounts from the command line (SSH [1]) or for clients to
utilize in scripts in order to bypass the CNC [2]. (For all users, the
CNC [3] Email Manager w...
QUESTION:
I'm trying to send an email to about 125 people and I'm receiving an
error message that says "Error: Maximum Number of Recipients
Exceeded." Is there a quota on the number of addresses I can send to
in a single email?
ANSWER:
Yes, the...
POP3 Scan Mailbox enables you to connect to a POP3 mail server,
display a list of incoming email awaiting delivery, display the
contents of selected mail messages, and selectively save or delete any
messages, including unwanted or junk mail. Multiple a...
The following provides a quick guide for setting up SMTP
Authentication in a few of the most popular email clients. If the name
of your email software is not shown below, you should be able to click
_Help_ within your mail application and search for _SMTP...
For accessing your FutureQuest® [1] hosted email accounts when away
from your usual computer, FutureQuest recommends using the QuestMail
[2] webmail interface.
THIS TUTORIAL IS FOR ADVANCED USERS ONLY, who are familiar with the
Unix command line, an...
There are times when a particularly large email, which your email
client may have difficulty in downloading, finds its way into one of
your POP email accounts.
Or, perhaps you just wish to delete email that is being stored within
an account on the ser...
Question:
What is the path for send mail on my domain? I need this to install a program.
Answer:
The path to sendmail on your account (which can also be found by looking within the Server Info section of your CNC) is:
/usr/lib/sendmail
You may leave your mail on the server if you have a need to do so.
It is important to understand that the disk space used for holding
your email counts against the total disk usage you purchased from
FutureQuest [1]. If you do not _need_ to leave yo...
QUESTION:
When I checked my e-mail box (user@mydomain.tld) there were some
e-mails from unknown@mydomain.tld and marketing@mydomain.tld (one was
a delivery failure notice). None of these have anything to do with me.
Does this mean that someone has acce...
QUESTION:
I need to add a Sender Policy Framework (SPF) [1] record to my
FutureQuest-hosted domain. How can I do this?
ANSWER:
As long as your domain's name servers reflect the FutureQuest name
servers [2], you can add an SPF record (which is a TXT rec...
QUESTION:
I was told by my Exchange mail provider to either set up an SRV
record, or set up a CNAME for AutoDiscover.mydomain.com. How can I do
this?
ANSWER:
To set up an SRV (Service) record, you would access your CNC [1] DNS
Manager (please not...
Question:
What is the difference between:
$SEND_MAIL="/usr/lib/sendmail";
and
$SEND_MAIL="/usr/lib/sendmail -t";
Answer:
The -t switch tells sendmail that you want to specify the To: addresses in the header.
The To:, Cc:, and Bcc: lines...
There are hundreds of different programs [1] you can use to check your
email. As long as the program you choose supports the POP3 Protocol
(almost all of them do) it should work with the FutureQuest [2]
servers. Some email programs that have been recommen...
The VMIP stands for Virtual Mail Identifier Prefix and is a part of the FutureQuest configuration that we are particularly proud of!
The HTTP/1.1 protocol (shared IPs) offers quite a few benefits to web sites that it delivers, but had a problem with d...
QUESTION:
I'm the administrator for "mydomain.tld". I keep getting emails from
people who are attempting to send them to friends with a
"theirname@mydomain.tld" extension. I only have two email accounts set
up, yet I receive email addressed to people w...