Question: How do I reset my stats? Most of the current stats are from editing the site, and I'd like to restart the stats to get an accurate picture of traffic. I tried using the file manager, but it said the logs_web directory is read-only. Is...

QUESTION: I have forgotten my stats password. How can I change it? ANSWER: You can easily reset your stats password by using the CNC [1]. Once logged in to your CNC [2], click on the "Password" navigation link in the left column of your CNC ...

Question: While looking through my log file I found the following error: "client denied by server configuration" Is that something I should worry about? Answer: The error "client denied by server configuration" usually means one of two thin...

QUESTION: I downloaded my error log yesterday and saw some strange stuff. Someone keeps trying to pull up a favicon.ico file. I have no idea what that is and looked for it through ftp for a few minutes and didn't see anything like it. The "person" has ...

QUESTION: How can I view the FTP access logs for my package? Answer: The FTP logs for your FutureQuest hosting package can be found in your account space at: /BIG/DOM/X_DOMAIN_/LOGS_SERVICES/FTP (where x_domain_ reflects your actual xdomain) ...

This quick tutorial will guide you through the process of downloading and interpreting your access log files. NOTE: FutureQuest stores only the current and previous month's raw log files. It is the site owner's responsibility to download a copy of thes...

Although IRs do not include their own separate stats and logs, FutureQuest provides a notation system, IRx Tagged Logging, which can be used by site owners in processing the log files in order to separate accesses to IRMs/DS-IRMs from accesses of the main...

Using the Frames version of your statistics, you can easily navigate through them. So what do all the buttons do? Here we will list what each link represents. These correspond to the buttons within the left hand frame. When you first enter your stats, ...

Question: I have a new account. I read through the stats tutorial, but my CNC stats page is blank - the tutorial implies stats is set up. I also noticed that the stats index.html page (/big/dom/xMyDomain/www/stats) contains no information (0 KB). C...

QUESTION: In viewing my stats, when I click on "All Refers", I get a message box saying "No referrer URLs report available" for last month. The same thing has happened for other months. Can you tell me if there's some setting I need to adjust to fix th...

If your package was set up after July 27, 2003, your stats were password protected by default with your account username and password upon account activation. If your package was set up prior to that date, then your stats were not password protected...

QUESTION: The logs from the other host are in text form. Is there any way of reading them in so that they can be analyzed by your site's spiffy software? ANSWER: Our system would not be able to process the logs of your previous hosting provider. Fo...

Question: I asked where I could find the raw referrer logs for my domain, and was told that I could find the raw logs at: /big/dom/xMyDomain/logs_web However, I see only access logs. The entries in the access logs do not show the referring page (o...

The following is a list of terms, along with a short explanation of their meaning, which should help you to interpret your web site's statistics. * HITS: A Hit is counted as any file that is downloaded. For example, if you have a page with 10 images,...

QUESTION: Just a note to let you know that when you go to your stats, it gives them to you for a year, even though I've not been using Futurequest but for 9 months. So instead of one of the averages coming out to be 30k, it comes out to be 22k. Minor...

QUESTION: Could you explain why the Hits by Country feature in my account statistics doesn't seem to be working? ANSWER: The reason that HostNameLookups is not on, is due to performance reasons. DNS was not written to be fast, but rather scalable. ...

Question: I know the stats are run once a day but when? Answer: Stats are run daily at approximately 2am EDT/EST. Due to the resources the stats processing requires we monitor the runs manually.

Question: I seem to be going round in circles here. I haven't had time to check my stats in many weeks -- too busy. But I'd like to -- only I can't seem to find them! Answer: Your web site's statistics are located at http://www.example.com/stats...