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Knowledgebase : Email > Troubleshooting
     
This error is caused for one of two reasons: * You are attempting to send email to a domain that is not recognized by this server * You are attempting to relay email through this server and have not authenticated Most likely you are seeing this me...
QUESTION: Starting yesterday, I've been sporadically getting the following error when attempting to send email using my FQ hosted domain: _The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail addr...
Question: I have received a report from my client who is hosted by FutureQuest that several people have had their email bounce back when sent to his address: myclient@example.com I have no idea what the problem may be, as this domain has been ac...
QUESTION: Is there a maximum file size limit for email? I mailed myself a large file (~30 megs?) from the office and it has not arrived. I also tried to send an email with an attachment to a co-worker and I received an error message - "exceeded max...
QUESTION: I am having problems sending and receiving email and I can't seem to find any related problems listed in the FAQs. What information do I need to send to the Service Desk to help me get this resolved? ANSWER: If you are experiencing trou...
QUESTION: I just opened up a FutureQuest account and have set up four email accounts. However I cannot get any of them to work except for sending seems to work? ANSWER: Welcome to FutureQuest! To address your question, email will not work until t...
QUESTION: I am on the Mac platform and am using MS Outlook Express for e-mail. When I "RE" a message that I have received from my FutureQuest account I have a problem with the date and time plugging itself into the reply address. To remove this I hav...
Question: I am getting an error in my email client "ERR unable to unlink all deleted messages". I keep sending myself email, but it's disappearing. I see it in the CNC and then it's gone. Answer: In many instances this is caused by multiple m...
QUESTION: I am trying to set up my email client to access a POP account I have created on my FutureQuest account. I can receive email, but when trying to send it I get an error that smtp.yourdomain.com cannot be found. What am I doing wrong? ANSWER: ...
QUESTION: I have a mail form on my web site that sends me a notification email when someone fills out my form. When I receive these notifications, the time stamped on the email is wrong. It appears to be off by exactly 8 hours. It is 8 hours fast. In...
If you are having trouble actually connecting to your POP3 server and your domain name has in fact fully propagated, this tutorial will help you narrow down where the problem might be. Additionally, if you have a large email that your email program cannot...
There are two reasons this may be happening. 1. AUTHENTICATION FAILED You do need to authenticate before you can relay mail. This means you will need to use either SMTP [1] Authentication (if your mail client supports it) or POP before SMTP [2] (where...
Question: Recently, several people have asked me what the attachment is on my emails that they can't open. This happens when I haven't even sent any attachments! I also cannot see any attachment, however, on the return message, there is a line that sa...