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Knowledgebase : FutureQuest Account Mgmt > Billing & Payments
 


QUESTION: I have been hosted by you for a few months now and am quite satisfied with the service. To date I've been paying at the monthly rate. I would like to go ahead and pre-pay for 12 months. Can I do this and receive the prepayment discount? How d...
QUESTION: I am receiving the message, "Forbidden you do not have permission to access on this server", when trying to access a site on the FutureQuest network. What could be causing this? ANSWER: Some of the most common response codes are defined...
Yes, FutureQuest does offer a grace period. Invoices are emailed approximately 15 days prior to the due date on the account. Five days after the due date, if payment has not been received, FutureQuest will email a Deactivation Notice, warning you that...
QUESTION: Do you give any discounts to non-profit organizations? ANSWER: FutureQuest does offer a 30% discount, to pre-paid annual Full Packages, for US Not-For-Profit organizations as long as the current status of the organization can be obtained...
QUESTION: My site is down. It was scheduled for deactivation tomorrow. It's only 9:30 pm here in California. I thought I had a couple of more hours left to make the payment. Did you deactivate my account early? ANSWER: We perform deactivations an...
QUESTION: Can I upgrade or downgrade my package at anytime? Will charges be pro-rated or do I have to do it at the beginning of my next billing cycle? How will I be charged if I upgrade or downgrade? Will anything within my account change if I upgrade ...
There is a $10 fee applied to each Full Package that has been deactivated for non-payment. When payment has not been received, 5 days after the due date, a Deactivation Notice will be sent to the primary email address on file informing them of the deac...
The first payment is due at the time your Activation Letter is emailed (including services such as extra FTP accounts, IRO/IRMs, and SSL setups). Future payments, where applicable, will either be due on the anniversary date the order was set up or on the ...