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Knowledgebase : FutureQuest Account Mgmt > Package Info, Updates & Changes
     
QUESTION: How do I go about changing the domain name of my site? And when I change the domain name, does my e-mail address also get changed? Will e-mail addressed to the old account still reach me? ANSWER: You have two options in changing the do...
Question: I am wondering if it would be possible to change the login name (user name) for my FutureQuest account? Answer: The package username can be changed if it needs to be, although it does require a $50 Service Fee for doing so. This change...
QUESTION: I can't remember what IRM and IROs I have under an account. How can I get a listing of these? ANSWER: To see the IRM/IROs that are associated with a Full Package, just visit your CNC [1] and click on "Server Info". At the bottom of the ...
QUESTION: My IRM account has grown too large to remain as it is and I would rather have it setup as full package. How do I go about doing this? How will I be charged if I upgrade or downgrade my Full Package to another Full Package? Do I have to do t...
QUESTION: I have a full package with an IRM on it. I would like to make my IRM the main account and turn the domain that's currently the full package into the IRM. I currently have: http://www.example.com/ as a full package and http://www.irm.tld ...
QUESTION: I need to place a new order for a full package and I'm not sure whether I want it under my existing account or under its own new account. Can you describe the benefits of each way? Also, how do I let you know what I want? ANSWER: It norma...
QUESTION: Will there be any interruption in services if I change packages? ANSWER: This depends on what type of package change occurs. If you are switching from one Full Package (Visionary, Pioneer, Prospector, Trailblazer, Voyager, or Odyssey) to ...
QUESTION: Our domain is currently assigned a Shared IP. I would like to have a Dedicated IP for my account instead, as I understand new packages do. How can I get my domain moved to another server with a Dedicated IP address? ANSWER: To obtain a ...
QUESTION: I currently have the Visionary package. I believe I will soon need more disk space. Is it possible to purchase additional disk space or can I upgrade my package to a larger one? I may need other extras, such as more email accounts, in the futu...
The following areas will potentially be affected by a change to the domain name on a package: * Xdom will usually change to reflect new domain* * Account username may change (only if ordered) affecting shell email username as well * IR paths wi...
Question: I've lost and cannot find the password to my account. Can you please resend me this information? Answer: Due to increased security concerns FutureQuest does not re-send password information via email. However, you may visit this form t...
QUESTION: How can I find out the IP address of my site (or any site, for that matter)? ANSWER: The IP number for your FutureQuest® web site is listed in the Server Info section of your CNC [1], where you will find a great deal of information that s...
QUESTION: I received a Disk Space Violation. It says I am using 155.10 megabytes of disk space. I downloaded my entire /www directory and it was only 37.7 MB including the stats folder. Where did the 155.1 megs come from? Checking the CNC disk space ...
QUESTION: I want to Upgrade/Downgrade my current account at FutureQuest. Will this affect any files? Will I have to set up my account all over again? ANSWER: When upgrading or downgrading, FutureQuest adjusts the account allowances to match that of...