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Knowledgebase
Pre-Sales FAQ (34)
Domain Names (25)
Email (108)
Command 'N' Control Panel (22)
General Support • FTP • SSH • Password Protection (58)
Scripting & Coding - HTML, CGI, PHP/MySQL & Pre-Installed Scripts (107)
IRs • DS-IRs • DS-ERs (20)
E-commerce & Secure Certs (28)
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Community (12)
FutureQuest Account Mgmt (69)
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This tutorial will help to explain ways you can accept credit cards
on-line WITHOUT having your own merchant account. Many are surprised
when they find out that they do not need a merchant account or
expensive software to accept credit cards on the Int...
Applying for a merchant account requires submitting an application to
a merchant bank for their review. This section explains the supporting
documentation required when applying for a merchant account and
explains the application process. The specific ...
The following are the major benefits of having a merchant account. If you own a business (or want to start one) and you find one or more of the following benefits important to you, then you will want to obtain a merchant account.
More sales. Perhaps...
QUESTION:
Can I use a "Let's Encrypt Security Certificate" with any package on
FutureQuest, i.e. a Pioneer Virtual Domain package, or do I need to
upgrade to another package?
ANSWER:
The Let's Encrypt certificate/SSL/TLS may be set up on any Full
P...
Question:
My main site (mydomain.tld) has an irm for a subdomain (irm.com). Can irm.com be issued a secure certificate (which would need to resolve to secure.irm.com)? Or, does irm.com need to upgrade to a full package?
Answer:
IR accounts canno...
CNC CERTIFICATE MANAGER: A CNC Module that allows you to manage your
TLS/SSL Certificate.
The Cerfiticate Manager can be accessed from the Left Navigation
Panel of your CNC.
IF YOUR DOMAIN DOES NOT HAVE A SECURE CERTIFICATE INSTALLED YOU WILL
SEE...
Though FutureQuest [1]® has no affiliation with RS Marketing [2], a
Merchant Account Provider, we have arranged special pricing for your
merchant account, which includes everything you need to get started in
accepting credit cards from your web site. T...
Question:
Currently, my secure directory is "Secure_Server" located within my "www" directory and my secure script directory is "cgi-ssl". When I get my own private certificate, will the directories be the same?
Answer:
When switching from priva...
Determining whether you need a secure server certificate is really
very simple.
YOU WILL WANT A SECURE SERVER CERTIFICATE IF:
You want your customers to transfer confidential information using
any form of your domain name, for example, yourdomain.co...
QUESTION:
Is it possible to generate a CSR on our own? If so, how do we do it?
ANSWER:
Although it is possible to generate your own CSR, this is beyond the
scope of technical support offered from the Service Desk.
For more information in this are...
To obtain a Secure Server Certificate, complete the following 3 steps:
* Create your CSR (certificate signing request) [1]. A CSR is
required before ordering a certificate from the Certificate Authority
(CA) of your choice (step 2). The following infor...
QUESTION:
You installed a cert for me last year. The certificate is about to
expire and I need to get it renewed. How do I do this and is there a
charge for installing the updated cert?
ANSWER:
Once you have obtained the updated cert from the cert ...
QUESTION:
With the Let's Encrypt SSL/TLS option, do you include a secure
cgi-bin for my scripts? Something like:
https://secure.futurequest.net/cgiwrap/xYOURDOMAIN/myscript.pl
or
https://secure.futurequest.net/xYOURDOMAIN/cgi-bin/myscript.pl
?
AN...
QUESTION:
Can you advise please if the Let's Encrypt SSL/TLS Certificate
(http://www.FutureQuest.net/Services/VAS/#LECert [1]) is sufficient
for use with the pgp form mail on my FutureQuest site?
ANSWER:
Although I am unsure which form you are usi...
Low
Cost Merchant Account Solution for Internet/MOTO Merchants!
It is critical for Internet
merchants to accept credit cards, as it is the major payment option for
online purchases! With the great advances in technology, Internet merchants
can allow ...
If you are a consumer, the chances of your credit card number being
intercepted as it travels over the Internet is very small. It is
actually at a higher risk when you use it in a brick-n-mortar store,
as the merchant not only has all of your credit ca...
NOTE: FutureQuest hosted domains can obtain a Let's Encrypt
Certificate and Installation simply by placing an order from
your QuestAdmin Login, "Place a New Order" link.
https://www.QuestAdmin.net/ [1]
LetsEncrypt [2] provides Free SSL certifi...
QUESTION:
We are wanting to set up a secure way of emailing data from a form
for a couple of our sites and for some clients that are also being
hosted with FutureQuest. However, I have a couple of questions:
1. Do you have a copy of PGP installed on...
Question:
The error ONLY occurs on subdomains. We'll go to load a page and it won't load (DNS error). Hitting refresh fixes the error. This problem is RANDOM, and has occurred over a period of days, across 5 ISP's, all the way across New England. It i...
QUESTION:
I need to receive the credit card info from a form and I already have
a SSL directory, but I was thinking that just putting a normal mail
form cgi there would be of no value because the email itself would be
unencrypted.
Do I need to insta...
There are many requirements and restrictions associated with both getting and keeping a merchant account. This section will help you to better understand what these requirements and restrictions are and why they exist. This section covers the following to...
With your merchant account comes many rules and regulations
established by the credit card industry that must be followed. Failure
to understand your responsibilities can result in your merchant
account being terminated. The industry maintains a list o...
Question:
I am trying to order a dedicated SSL Cert and need to know your web server SSL platform software. What server type do I choose for the certificate (i.e., Apache + ApacheSSL, Apache + Mod-SSL, Apache + OpenSSL, Apache + Raven, or Apache + SSLe...
There are three separate types of merchant accounts: retail, MOTO (mail order - telephone order), and Internet. The major differences between these types of accounts are the transaction fees charged and the rules associated with the use of the account. It...
The merchant account itself is nothing more than a special type of bank account. Just as your checking account is useless without a checkbook, a merchant account is useless without some method of initiating the transfer of funds into and out of the bank a...
A secure server certificate (also called cert) resides on a web server. Combined with the security components built into the web server and the visitor's browser, the secure server certificate provides the following functions for secure e-commerce transac...
QUESTION:
Do you need to submit our CSR for us to the Certificate Authority
(CA) or do we?
ANSWER:
If you already have a properly created CSR, you can submit it
directly to Thawte, Verisign, or other CA to obtain your certificate.
If you have not...
Question:
I see that the shared server URLs take the form of xDomain.MerchantQuest.net. Why the "x"?
Answer:
The 'x' is used for XDOM/VMIP style addressing and is what allows us to keep everything unique within a shared environment. As a matter ...