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Knowledgebase : Email > Spam/Email Filters
     
AOL Spam Complaints Received
AOL has had a spam policy in place for some time now that allows users of their services to report and file spam complaints for the email they receive. It is believed that many of the spam complaints that are lodged are actually unintentional, such as ...
Are blacklists used to filter incoming email?
FutureQuest does employ real time blacklist filtering at the network edge to prevent spam from overwhelming the mail servers. The below Community Forum post discusses when it was employed and the situation behind the decision to use blacklist filteri...
Automatically Delete Mail from Trash
QUESTION: I have an IMAP email user that never empties their trash and causes disk space issues. Is there a server setting to automatically delete mail from the trash after a period of time? ANSWER: Yes FutureQuest provides a "Trash Expiry function"...
Blocking files from email?
QUESTION: I keep getting viruses sent to my email ending with file extensions like .exe and .scr. Is there a way to block these using the CNC? ANSWER: In your CNC [1] Email Manager, if you select any POP email account and then press the "edit" Buil...
Custom Email Filter Recipes
This tutorial is a CookBook of Copy-n-Paste Filter Recipes to help FutureQuest [1]® Site Owners set up some of the more commonly requested one-liner shell script filters. Some of the included examples show how to delete [2], forward [3], or redirect [4...
Custom Filters: Advanced Email Scripting
This tutorial on Advanced Custom Filters covers filtering topics for Site Owners who want to highly customize their email filtering by running their own scripts and programs on incoming email. You may also want to review some of FutureQuest's related tut...
Email Filters - An Overview
FutureQuest [1]® offers Site Owners the ability to use filters on their email accounts, providing the ability to bounce, delete or redirect incoming email, based on certain conditions. The FutureQuest [2]® CNC [3] Email Manager offers built-in email fi...
How can I prevent spam complaints against my web site?
As someone who sends email, it is your responsibility to ensure that any email you send, or any email sent by someone promoting your web site, does not generate \"spam\" [1] complaints. Spam complaints can damage your site's reputation, resulting in...
How did they send this email to me?
You may receive email, especially spam, that does not seem to contain your email address in the usual address fields, and wonder how the email was delivered to you in that case. When sending an email to someone, it is not required to list the email add...
How do I block email being sent TO a specific address?
Question: I keep getting spam that is being sent to a specific 'To:' address at my account that does not exist, but I need to keep my catch-all enabled for business reasons. Is there any way to block email to this one address? Answer: Yes, th...
How do I determine the source of an email?
To determine the source of an email, you will need to examine the email headers. Email headers look something like this: Learning how to read and interpret the mail headers is the key to determining the source of the email. If you do not know how t...
How do I report spam?
To report spam, you will need to determine the source of the email. This requires reading and interpreting the email headers [1]. You will need to determine the originating IP address from which the email was sent. Normally this is contained in one of ...
Prevent Spam From Forwarding to External Networks
QUESTION: I have an email alias that is set to forward email to my Yahoo account. How do I prevent it from forwarding the spam I receive? ANSWER: Enabling SpamAssassin on email addresses that forward to external networks (such as Yahoo, Hotmail, you...
Receiving email with strange To addresses?
QUESTION: I have been receiving spam mail where the To: address shows Undisclosed Recipients@six.futurequest.net or #field0#@taz.futurequest.net and other as equally nonsensical addresses. What is causing this? ANSWER: A message like this is usuall...
Spam sent from my domain?
QUESTION: We have been receiving email showing the "FROM" as various ID's such as dance@example.com and entertainment@example.com. They appear to be spam mail (mortgage, refinancing, etc.) but are definitely not something we generated. Today, we als...
SpamAssassin Scoring Chart and Decoder
Descriptions of the various SpamAssassin tests and their scores can be found at: http://www.FutureQuest.net/docs/SA/ [1] You can also test specific X-Spam-Status headers via the SpamAssassin Status Decoder to determine more information about how the to...
The Order in Which Email Filters Run
FutureQuest® offers Site Owners several types of email filtering options that include SpamAssassin, Built-in filters, and Custom filters. When a new email is delivered to an email address on a domain, filter processing will be handled as part of the de...
What can I do about the spam I receive?
There are basically three options for dealing with unwanted "junk" email, also referred to as "spam": * Delete it. Sometimes referred to as JHD, for Just Hit Delete. * Filter it. FutureQuest [1]® offers Advanced Email Filtering [2] options for se...
What can I do to reduce the amount of spam I receive?
After the spam has been delivered to your mailbox, your options are to delete, filter or report it [1]. However, what steps can you take to prevent spam from reaching your mailbox in the first place? Here are a few suggestions, which focus on protec...
What is spam and why is it bad?
Spam is a term commonly applied to unwanted, unsolicited, or "junk" email, not to be confused with the pink luncheon meat from Hormel, SPAM. The amount of spam sent to email users is increasing percentage-wise over time, and threatens to drastically weake...
What is SpamAssassin "Auto-Learn"
QUESTION: What is the option within the SpamAssassin settings "Use auto-learned data:" and how will that affect my filtering? ANSWER: The SpamAssassin auto-learned data, also known as Bayesian learning or simply "bayes", is a system wide adapt...
Where to send spam complaints from a site you host?
QUESTION: I have received spam from an account you host on your servers. Where should I report it? ANSWER: FutureQuest has a _STRICT_ No Spam policy as explained within our Terms of Service: http://www.FutureQuest.net/Services/TOS/ [1] To report...
Why does this spam look like I sent it?
It is possible that you will receive an email at some point in time that has your own email address in the From: field, and yet you KNOW you did not send it! Or you may receive a bounce message for failed delivery, where the message which was bounced _app...