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Knowledgebase
Getting Acquainted With QuestMail
Posted on 02 November 2003 12:12 AM

QuestMail, included with every FutureQuest® package with the exception of Externally Redirected (ER) domains, offers FutureQuest® Site Owners easy access to all of their FutureQuest® email accounts from anywhere they have access to the Internet and a web browser. QuestMail is a web-based email client featuring many advanced features including strong MIME support, address books and folder manipulation. Using QuestMail, you can compose, send and receive email with your FutureQuest® hosted email accounts directly from the web! QuestMail is based on Roundcube, a PHP based webmail client, and works with most any browser, from any type of Internet connection.

QuestMail has a responsive theme that detects when accessed from a Mobile device and optimizes QuestMail for use with Phones and Tablets.

Note: FutureQuest® recommends using your own email client for primary email usage and QuestMail for those times when your email client is not readily available to you, such as when you are traveling or unable to access your personal terminal for whatever reason. QuestMail is made available as an added service and is not meant to be used as your primary email client.

Now that you know a little about what QuestMail is, let's get acquainted with using QuestMail!

First, point your browser to http://QuestMail.FutureQuest.net. Clicking on the Secure Login link from that page or visiting https://QuestMail.FutureQuest.net will allow you to send and receive email securely via QuestMail over an SSL encrypted path.

Here you will need to log in using a FutureQuest® account email address and the password for that email account.

Once logged in, you should see the Folders list in the left menu. The default folder is the InBox and you can navigate to the different folders by clicking on them. Any mail within those folders will be listed in the main part of the screen. To read an email, simply click on the subject of the email. If you wish to respond to it, click the "Reply" link in the upper right corner of the screen. (You can also forward or reply to all the recipients of the email by clicking on the "Forward" or "Reply All" links, respectively.) After clicking Reply, simply type your response and hit one of the "Send" buttons (there are a couple of "Send" buttons just for convenience--both of them will result in the same action of sending your reply).

Now to briefly cover the selections in QuestMail and what they do:

Mail: This is your normal mail view

Address Book: This is a link to your email address book. Your address book can be used to keep track of email addresses to which you send email.

Settings: The user preferences let you adjust various options and settings that control the behavior and the UI of the webmail application. The numerous settings are grouped by the following sections:
Hint: after changing preferences, don’t forget to save them by clicking the Save button below the settings form.

  • Preferences: The user preferences let you adjust various options and settings that control the behavior and the UI of the webmail application.  

  • Folders: With this option, you can manage your IMAP folders including adding or delteing folders.

  • Identities: Manage the name(s) and email address(es) stated as sender when you send out email messages.

  • Responses: Manage your personal boilerplates (aka “canned responses”) which are handy when replying to messages with prepared responses.

  • PGP Keys: Manage your PGP Keys for encryption
Hint: Be sure to hit "Submit" after you have set your preferences or the desired changes will not take effect.

IMPORTANT USAGE NOTES REGARDING QUESTMAIL

* When you check your mail with QuestMail, it will remain on the server. This means that you still may use your primary email client to retrieve your email, even after having read it with QuestMail, though it will be marked as "read" meaning you may need to use your CNC to mark it as "new" again, depending on how your particular email client handles email.

* If you DELETE your email from QuestMail, it will be deleted from the server and, in this case, the deleted mail will NOT be available for retrieval from your primary email client. Messages moved to the Trash folder will automatically be deleted from the server after 7 days, upon subsequent log in, and cannot be retrieved once deleted. If your intention is to store messages in IMAP/QuestMail Do Not place them in the trash folder.

* If you download your email using your primary email client and do NOT have the client set to “leave mail on server” it will NOT be available in QuestMail as it will be deleted from the server once you have downloaded it. (“Not Leaving Mail on Server” is the recommended setting for POP email clients such as Eudora, Outlook, etc.)

* QuestMail is an IMAP-based web mail system. This means all of the email displayed within the QuestMail interface is still on the server. Because the email is still on the server, it is also counted against your disk space usage, as it always has been, until you remove (delete) it from the server.

To summarize, once you delete the mail from the server it is gone and cannot be restored from server backups. You may delete the email using QuestMail or other email clients/readers of your choice. If you delete the mail then it will not be available, as it no longer exists. It’s important to keep this fact in mind when working with multiple email clients/readers. Messages moved to the Trash Folder will automatically be deleted from the server after 7 days, upon subsequent log in, and cannot be retrieved once deleted.