FutureQuest, Inc. FutureQuest, Inc. FutureQuest, Inc.
Knowledgebase: Payments
My check bounced ... now what?
Posted on 30 January 2004 10:00 AM
Question:

I just received notification from my bank that the check I had made payment for my FutureQuest account has bounced. What should I do?

Answer:

When FutureQuest receives notification that a check has been returned for any reason, including insufficient funds, FutureQuest immediately deactivates all accounts associated with the returned payment.

To re-establish the service (which will be required for you to obtain any files that may have been stored within the account), FutureQuest, Inc. will require a secured form of payment in full for the returned payment amount, plus any current amounts due, plus a $10 reactivation fee per each account deactivated, in addition to a $25 administrative processing fee.

A secured form of payment refers to payments made with additional steps, determined by FutureQuest, that help FutureQuest to ensure the payment is valid. A secured form of payment may, at FutureQuest's discretion, require you to submit a signed and notarized statement that authorizes FutureQuest, Inc. to charge your credit card for the appropriate amount. Depending on the circumstance, it may mean that FutureQuest will only accept a US Money Order, Certified Check, or Cashiers Check.

Sending an email to Service@FutureQuest.net from the primary email address listed on the account with an explanation of the situation will allow us to address the requirements specific to your account.