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Knowledgebase: Email Manager
What is a Catch-All Alias?
Posted on 16 January 2004 12:41 AM

Your Catch-All email account is an account that will accept any mail directed to your domain name that is not otherwise specified as a POP3, Alias, or BlackHole email account.

*Note: All New Full Packages Activated after July 1, 2004 have the Catch-All disabled by default.

The "Catch All" email alias is a feature that you are able to Enable or Disable within the Email Manager in your CNC.

To disable the Catch-All feature, simply visit the Email Manager section of your CNC and click on "[Catch-All Alias]". On the next screen, delete the contents of the text box and click "Save" to disable the Catch-All.

If you disable the "Catch All" then any emails sent to a non-valid email address on your domain will be refused by the FutureQuest mail servers.

The FutureQuest servers will send an error message to the sending mail server and that server will generally return an error message to the sender of the email. Because the FutureQuest servers do not accept email to the non-valid address, no system resources are expended on storing or processing the message. Any "bounce" notifications are generated by the sending mail system.

Please note that the following are default email addresses added to all accounts:

The above aliases are system mailboxes that point to the Shell email address on the account. The purpose of each of these mailboxes is explained at the following link:

You can override the system's default behavior by setting up accounts specifically for those addresses, including BlackHole accounts, in your CNC. More on this can be found in the following discussions in the Community Forums:

If you wish to not receive email to one (or more) of these accounts you can simply create a blackhole alias for it as explained in the threads above.

Note: The Catch-All, if enabled, can only be set to forward to a local email account to reduce the possibility of spam messages being forwarded to an external network.