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Knowledgebase: Troubleshooting
I am having trouble with email. What info do you need?
Posted on 15 January 2004 08:40 AM
Question:

I am having problems sending and receiving email and I can't seem to find any related problems listed in the FAQs.

What information do I need to send to the Service Desk to help me get this resolved?

Answer:

If you are experiencing trouble with email, FutureQuest would need the following information:

domain name:

(The below information needs to be obtained directly from your email client.)

email account:

username:

password:

(FutureQuest is unable to access POP account email passwords and you will need to provide this information. )

pop server:

smtp server:

authentication method:

error message:

error code:

email client:

ISP (provider of your Internet connection):

Anti-virus software (including version):

Your local IP address which you can find by visiting the following links:
http://service.FutureQuest.net/yourip.php
http://whatismyip.com

Any other information that you feel may be useful for FutureQuest to have to help troubleshoot your problem.

As a general rule always remember the following:

You need to authenticate before you can relay mail. You'll need to use either SMTP Authentication (if your client supports it) or POP Before Send (where you simply check your mail before sending). See FAQ 120 for more details.

Also note that many have reported that they must use all lowercase for their username and the use of uppercase will in some instances cause an error.

If you are having a problem in accessing POP (retrieving) email always check the POP3 Server Troubleshooter found in the Troubleshooting section of your CNC.

Sending the failed results, as well as the above information, is always useful in helping FutureQuest determine an exact problem.

Please submit all of the above information either through the Online Service Desk located at: http://service.FutureQuest.net or by an email address that is working for you to Service@FutureQuest.net