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Knowledgebase: Autoresponders
Why isn't autoresponder on form page working?
Posted on 14 January 2004 09:45 AM
Question:

I set up an autoresponder for a form page, but it's not responding to visitors who fill out the form. How come?

Answer:

The reason this will not work is that the From: address on the mail form is *your* email address, and thus the autoresponder responds to you instead of the visitor who filled out the form.

Having the form email the information to the user directly instead of using an autoresponder may work better for this type of situation. You could also have the form email you specific information for record keeping and statistics.