What changes with domain/user name change? - Kayako eSupport Help Desk Software

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	What changes with domain/user name change?

Article The following areas will potentially be affected by a change to the domain name on a package:

Xdom will usually change to reflect new domain*
Account username may change (only if ordered) affecting shell email username as well
IR paths will change (does not affect direct browser access to IR domain name)
MySQL username may change (based on xdom)
MySQL database prefix may change (based on xdom)
Shared SSL address may change (if applicable - based on xdom)
ezmlm/idx mailing list addresses will change
Extra FTP account prefix may change (based on xdom)
Primary email may change (if account specific and old domain is defunct)
"Respond" autoresponder domain may change (only applies to legacy accts)

The Activation Letter/Invoice that is emailed to you after the domain and/or username change has been completed will contain more specific information regarding the changes.

IMPORTANT NOTE: FutureQuest does not modify any account files, scripts, or email filters. Any updates in these areas are the responsibility of the account holder.

Areas you may need to update as a result of a domain/username change include:

Paths in your files/filters to reflect the new domain name

Paths in your files/filters to reflect the new xdom/username (if changed)

MySQL information in scripts (if xdom changed)

Access information in your software (email, FTP, etc)

Forwarding aliases as needed

Be sure to review the list of changes in the Activation Letter and make the appropriate changes.

*Note: If the domain is just changing TLDs, for instance example.com to example.net, there may not be any xdom-related changes.

A domain/user name change can be requested through QuestAdmin:
http://www.QuestAdmin.net/

(If you haven't created a QuestAdmin login, you will need to do that first. Just click the Create Login tab from the QuestAdmin link above.)

Article Details

Article ID:

552