If you have tried to access your web site via the main page or a directory within and you are greeted with FORBIDDEN You don't have permission to access..., then you have received a Forbidden Error (otherwise known as 403 Error).

When this happens, things you should do before emailing technical support include:

SSH or FTP into your account and check the file permissions.

For standard files the recommended mode is 664 or rw-rw-r--
For cgi scripts the recommended mode is 755 (rwxr-xr-x)
For directories the recommended mode is 755 (rwxr-xr-x)

If the file(s), or directory(ies) the file(s) are within, are not set to the above permissions then it is possible they have been set to something that does not allow you to view the page. To fix the problem recheck your file and directory permissions and chmod them to something more appropriate.

If the above does not solve the problem, check with Service@FutureQuest.net to see if your account is current. When payments are not made on time, FutureQuest^® will deactivate the account, which will also cause a Forbidden Error until the payment has been received for the amount owed and the account has been reactivated.